Benefits System to be Out of Service for Maintenance

The Ohio Benefits system that manages Food, Cash and Medicaid benefits will be unavailable statewide due to a system upgrade starting Thursday, April 22, at 3 p.m. It is anticipated that the system will be come back online Tuesday, April 27 at 8 a.m.

Montgomery County’s Family Assistance Division operations will be limited, as there will be no access to the eligibility determination system. Our County Shared Services line (844-640-6446) will be down, so our Family Assistance professionals will not have the ability to process applications/renewals or answer questions on that line.

Staff will not be able to:

• Determine eligibility or process authorizations on any food, cash or medical benefit applications
• View case details, demographics, benefit amounts or issuance details
• Assist with case specific questions
• Make changes to existing cases or benefits

If you need to apply, recertify or renew your benefits for cash, food or Medicaid assistance during this time, you can submit a paper application. If you submit a paper application, it will be screened to see whether you need expedited food assistance, but it will not be processed until after the system is back online.

Applications and documents can be submitted via:

o Fax: 937-496-6654
o Email:
o Drop-box: located in front of the Job Center main entrance

Customers can access commonly used Family Assistance forms at: .