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PROBATE DIVISION - Image Help

Imaging Tips and Troubleshooting

Requirements

A PC using Windows Vista or above and a minimum of Internet Explorer 9.0, Firefox 10 or Chrome 10. Adobe PDF Reader may be needed. High speed internet is recommended for viewing images. While it is possible to use our site using a Mac the office is not able to provide support for Macintosh users.

Note for Users of 64-bit operating systems

You must use the 32-bit version of Internet Explorer for viewing images. If you click Start, All Programs. You should see two versions of Internet Explorer. DO NOT use the version that says 64-bit.

If you are still having problems viewing the image please check:

Troubleshooting

Most people only need to do the trusted sites. The other settings do not need set on most PC's.

Make Sure We Are a Trusted Site

    1. In Internet Explorer, click Tools | Internet Options
    2. Click the Security Tab
    3. Click Trusted Sites
    4. Click the Sites button
    5. Uncheck the box that says "Require server verification (https:)"
    6. Under "Add this website to the zone:", type *.mcohio.org
    7. Click the Add button
    8. Click the Close button
    9. Click the OK button

Turn Off Pop-up Blockers

    1. In Internet Explorer, click Tools | Internet Options
    2. Click the Privacy Tab
    3. Uncheck the box that says "Turn on Pop-up Blocker"
    4. Click the OK button
    5. Turn off pop-up blockers for ALL toolbars

Check Internet Explorer Settings

    1. In Internet Explorer, click Tools | Internet Options
    2. Click the Security Tab
    3. Click Trusted Sites
    4. Click the Custom Level button
    5. Automatic Prompting for ActiveX controls should be set to “Enable”
    6. Download signed ActiveX controls should be set to or “Enable”
    7. Download unsigned ActiveX controls should be set to “Prompt”
    8. Initialize and script ActiveX controls not marked as safe for scripting” should be set to “Prompt”
    9. Only allow approved domains to use ActiveX without prompt should be set to “Disable”
    10. Script ActiveX controls marked safe for scripting should be set to “Enable”
    11.File download should be set to “Enable”
    12. Allow script-initiated windows without size or position constraints should be set to “Enable”
    13. Use Pop-up Blocker should set to "Disable"
    14. Click the OK button
    15. Click the OK button

If you have done all the steps above and it still does not work:

    1. Contact the Montgomery County Probate Court Offices at either (937) 224-3932, (937) 224-3930 or DP Help Desk at, (937) 496-7173 (Monday – Friday 8:30 AM – 4:00 PM EST) .

IF YOUR IMAGE WINDOW DISAPPEARS COMPLETELY

If your image window immediately disappears, your pop-up blockers are keeping it from displaying. Disable your pop-ups using these instructions.

If you prefer not to uninstall your pop-up blockers, you may add our site as a valid site for pop-ups. The instructions to do this will vary depending on the type of program or toolbar you are using, so you will need to check the documentation for that program or toolbar. Also, many of them will allow pop-ups if the CTRL key is used. When you are ready to view a document, hold the CTRL key down and then click the Image link.

IF YOU SEE A WHITE BOX AND NO IMAGE

Check the version number of your Internet Explorer. The new program is not compatible with Internet Explorer 8.0 or lower. If you are using a compatible version, note that there are two windows that come up when viewing. The first is for a security check and the second is the image. If you hang on that first window and never go to the second, your pop-up blockers are blocking the image. Disable them using these instructions. If the second window comes up but is blank, you may need to add our sites as Trusted sites. The instructions for this are in the next paragraph.

IF YOU ARE ABLE TO VIEW, BUT GET AN ERROR MESSAGE EVERY TIME THAT SAYS "FAILED TO LOAD POPUP BLOCKER ASSISTANT ACTIVEX CONTROL"

You must add our sites to your trusted sites. In Internet Explorer, click on Tools, Internet Options. Click the Security Tab, click on Trusted Sites, then click the button that says "Sites." Uncheck the box that says "Require server verification (https:) for all sites in this zone. Under the line that says "Add this website to the zone:", type the following: "*.mcohio.org" and click the "Add" button. Click the "Close" button and then the "OK" button. Try to view again.

General Tips

High-speed access is recommended STRONGLY for viewing images.

Adware and spyware can interfere with images. You should run some kind of adware blocking program regularly.