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1. How much will my water and sewer rates increase in 2018?
2. I own a business. My rate increase is larger. Why?
3. How do Montgomery County rates compare to other local water utilities?
4. What options do customers have to reduce the impact of rate increases?
5. Why do we need a rate increase? Why is it important?
6. How old is the water/sewer system?
7. What will the rate increase fund? How will the money be used?
8. What have you done to reduce costs and use your financial resources wisely?

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1. What is the status of the county’s real estate market?
2. Why do you have to update property values this year?
3. How much are property values increasing?
4. How do you determine the new property values?
5. What neighborhood is my property in? What sales did you look at when updating my property’s value?
6. What role does the Ohio Department of Taxation play in this process?
7. What is my property’s new value?
8. When will these new values take effect?
9. What can I do if I disagree with my property’s value?
10. How will this property value update impact my property taxes?
11. How will the property value update impact commercial properties?

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1. I haven’t made any improvements to my property. Why is my property’s value increasing?
2. Why haven’t you taken other economic factors, such as inflation, into consideration when setting property values this year?
3. Are you increasing my property values to help pay for schools in another part of the county?
4. Are you increasing values to bring-in more revenue for the county? Did the state recommend a large increase so that they get more money?

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1. How do I join a Zoom meeting?
2. Should I schedule an informal review meeting?
3. When will the Auditor’s Office hold informal review meetings?
4. Will you actually use the feedback I provide in my informal review meeting?
5. Do I need to prepare anything for my informal review meeting?
6. I had an informal review meeting and I still disagree with my property’s value. What can I do?

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1. Why won’t taxes increase at the same rate as values?
2. So what will cause taxes to increase?
3. Do you have an estimate of how much taxes will increase?
4. Can you calculate how much my taxes will change?
5. When will I know exactly what I will pay in taxes after the property value update?
6. Where do my taxes go?

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1. Who can file an appeal with the Board of Revision?
2. What are some good reasons to appeal my property's value?
3. Are there any arguments that the board cannot accept?
4. What is the process for filing an appeal with the Board of Revision?
5. If I win my appeal, when will my new value take effect?
6. Is there a limit to the dollar-amount my property value can be changed with an appeal?

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1. What does CSEA stand for?
2. What types of Services are offered at the CSEA?
3. Where can I get a Title IV-D Application?
4. What does IV-D (4-D) stand for?
5. When I am on public assistance, will I receive both child support and public assistance benefits?
6. Do I have to use the CSEA if both parents have worked out a payment arrangement between us?
7. Can the CSEA help with visitation?
8. Why should I have paternity established on my child or children?
9. What is Genetic Testing?
10. What are the methods of Establishing Paternity?
11. I am on Unemployment Compensation. Is there a limit on the amount that can be taken out for child support?
12. Can I get support from a non-custodial parent who is in jail or in prison?
13. What do I do when children have emancipated and there is still money owed?
14. Can the CSEA collect for support if the non-custodial parent is in the military?
15. The non-custodial parent lives in another state and is self employed. What can I do to obtain support?
16. I receive / pay child support, how do I change my address?
17. The non-custodial parent quit their job to attend school full time. Do they still have to pay Child Support?
18. The non-custodial parent of my child does not live in Ohio. Can I establish paternity and get a support order?
19. What are the Child Support Guidelines?
20. Are the earnings of both parents considered in setting support?
21. Are there any adjustments allowed for second families in the guidelines?
22. Do the guidelines allow an adjustment for the parent who is paying for child care?
23. Is there any allowance for the parent who has to pay health insurance?
24. What does it mean to be "in default" of a Child Support order and what can happen to me if I go into default?
25. What if I don't agree that I am in default? Do I have appeal rights?
26. The non-custodial parent collects Social Security Disability. Can there be income withholding on that check?
27. I've heard there is a law called UIFSA. What does this law do?
28. Can arrearages be waived?

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1. Am I breaking the law if I spank my child?
2. Can a caseworker remove a child from my home?
3. How can I help children in my community?

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1. What types of cases are handled by the Domestic Relations Court?
2. Where is the court?
3. How can I find out my hearing date?
4. How much does it cost to file for a divorce?
5. How do I check on paperwork that I have submitted?
6. Who do I contact for help in choosing an attorney?
7. I do not have money for a lawyer. Can the Court appoint a lawyer for me?
8. May I represent myself?
9. How do I get a divorce? Where do I come to file a divorce?
10. How to check on the status of paperwork filed?
11. How can I file an annulment?
12. I can't come to court on this date. Can I get a new date?
13. What can I do if I do not agree with the Judge's or Magistrate's Decision?
14. How to establish a child support order? How to modify a child support order?
15. How can I get a transcript of a hearing?
16. What is the mandatory parenting class, and how do I sign up for it?
17. Can I settle my case without going to court?
18. When one party does not follow the court order, how can I enforce my child support and health care order?
19. What do I have to do if I change employment?
20. I am not receiving my child support check. Who do I call to find out the status of these payments?
21. If we have agreed that we do not want the Child Support Enforcement Agency to handle our child support. Can we agree that the payments be made directly between the two of us?
22. My ex-spouse is not letting me see the children. Do I have to continue to pay child support?
23. How can I receive temporary child support and/or spousal support?
24. How can I get a Civil Protection Order? Does it cost anything?
25. The other parent is withholding the child?
26. How to modify a parenting time schedule?
27. How do I change custody?
28. How do I get a legal separation? Where do I come to file a legal separation?
29. I can't come to court on this date, how do I get a new date?
30. How do I establish a child support order?
31. How can I receive an interim order for attorney fees?
32. How do I modify an existing child support order in Montgomery County?
33. How to modify a parenting time schedule?
34. How to change custody?

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1. Why is a body brought to the coroner's office?
2. When is an autopsy performed?
3. Does the coroner need permission from the next of kin for an autopsy?
4. What is an autopsy and is there a charge for it?
5. How will the body be released?
6. How can a funeral director be selected?
7. Where may the clothing of the deceased be located?
8. How can the personal effects and other valuables of the deceased be obtained?
9. How long does it take for a death ruling to be made?
10. When will the autopsy report be completed?
11. How can coroner records be obtained?
12. Where can copies of death certificates be obtained?
13. How do I report a death?

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1. How can coroner records be obtained?
2. Where can copies of death certificates be obtained?

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1. What is Forensic Pathology?
2. What is a Forensic Pathologist?
3. What type of training is involved to become a Forensic Pathologist?
4. What kinds of cases are investigated by Forensic Pathologists?

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1. Where do I find out about Forensic Science?
2. What are some of the Forensic Science fields?
3. How do I become a Forensic Scientist?
4. Where do I start?

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1. What is it?
2. Who qualifies?
3. How does it work?
4. How to sign up?

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1. I can't pay my taxes by the due date. Are there any programs available to help me pay my tax bill?
2. When will I receive my new Delinquent Payment Plan coupons?
3. Why does the Treasurer's Office sell tax liens?
4. How do I make payments on my tax lien after it is sold?
5. How do I know if my lien was released?

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1. What happens if I miss my mortgage payments?
2. What should I do if I get behind in my mortgage payments?
3. What is a “workout” resolution?
4. Where can I go to find help?

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1. Do you have delinquent debt (not medical)?
2. Are you behind on your mortgage or struggling to make payments?
3. Are you unemployed, had a cut in pay, or a significant personal crisis?
4. Do you owe more than your house is worth?
5. Is your loan scheduled for foreclosure soon?

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1. What is guardianship?
2. Who may be a guardian?
3. Who may be a ward?
4. When does a guardianship end?

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1. What is the Homestead Exemption Program?
2. What kind of property tax savings will I receive?
3. Who is eligible for the Homestead Exemption program?
4. Is there an income restriction tied to eligibility with this program?
5. I will turn 65 years of age later in the year, am I still eligible?
6. When is the last day to apply?
7. Who do I call if I have additional questions?
8. I own a vacation home out of state where I reside for a couple of months a year. Do I still qualify?
9. I am 65 years of age and live in a mobile home that I own. Can I still qualify for this property tax credit?
10. My children and I have set up a trust for my home. Can I still qualify for this property tax credit?
11. I missed last year's deadline. Can I still receive a Homestead Exemption for last year's taxes?
12. I know I receive the Homestead Exemption on my taxes. Do I need to reapply every year?
13. I own the home where I reside and I am permanently and totally disabled. What do I need to do to sign up for the Homestead Exemption?
14. I lost my spouse who was 65 and receiving the homestead exemption. Can I continue to receive the Homestead Exemption on the home that we shared?

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1. Who do I contact to view my personnel file?
2. How do I change my address?
3. How do I file for a position audit?
4. What is FMLA?

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1. How long does the process take?
2. Can I have my support order modified if there are other states involved?
3. How do I get my support order enforced if the other parent no longer lives in the state that issued the order?
4. Do I have to travel if I have been served to appear at a hearing in another state?
5. Can I object to a decision by another state?

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1. How can Montgomery County residents apply for Medicaid?
2. How do I know the next steps?
3. Where can I call for questions?
4. If I am already receiving Medicaid, should I re-apply now using the new system to get more benefits under the Affordable Care Act?
5. If I am already receiving Medicaid, should I re-apply now using the new system to get more benefits under the Affordable Care Act?

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1. Which Parks do Montgomery County Parks and Grounds maintain and operate?
2. What months are the parks open for operation?
3. Do you need a fishing license to fish in your parks?
4. Do you have shelters available?

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1. When are taxes due?
2. How do I pay my real estate taxes?
3. Can I pay my taxes monthly?
4. What is the charge to pay my taxes by credit/debit cards or electronic check?
5. What are Real Estate taxes?
6. I do not understand my tax bill. Can you explain it to me?
7. I received a tax bill but my mortgage company pays my taxes. What do I do?
8. Is there a discount for paying my taxes in full for the year?
9. I can't pay my taxes by the due date. Are there any programs available to help me pay my tax bill?
10. How much penalty will I receive if I do not pay by the due date?
11. How do I make payments on my tax lien after it is sold?

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1. Can I pay my taxes monthly?
2. When will I receive my new Prepayment coupons?

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1. How do I change my tax mailing address?
2. Why am I being billed for last year's property taxes this year?
3. What is the charge to pay my taxes by credit/debit cards or electronic check?
4. How do I appeal the value of my property?
5. How do I find out how much I paid in real estate taxes so that I can itemize this expense on my Federal Income Tax filing?
6. I would like an explanation of how my tax dollars are being distributed. Could you explain this to me?
7. My property value decreased, but my taxes increased. Why is this?

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1. What are Real Estate Taxes?
2. Who determines property values?
3. What do mils on my tax bill mean?
4. Can you describe the calculations the Montgomery County Auditor uses to determine the amount of property taxes owed?
5. Are there ways I can reduce my property taxes?
6. I would like an explanation of how my tax dollars are being distributed. Could you explain this to me?
7. Who Calculates Property Taxes?
8. When are Taxes Due?
9. What were the property tax rates for jurisdictions in Montgomery County?
10. What is the Homestead Reduction Program?

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1. What is CARE House?
2. How does CARE House serve the community?
3. Who is involved in the child's care?
4. How do I contact CARE House?

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1. Who do I call when having a problem with a dog?
2. What can MCARC or the police do?
3. What can I do to help?
4. What happens if I harm a dog?
5. What are my responsibilities if I kill a dog?

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1. What services are available?
2. Is there a fee for services?
3. Who is eligible for services?

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1. How long does it take to get a document recorded?
2. What do I need to record a deed?
3. What is required to record a mortgage?
4. How do I change the name on a deed?
5. My mortgage has been released; will you send me a new deed?
6. Are there any liens on my property?
7. How do I find a current property owner?
8. How do I get a copy of my service discharge (DD214)?
9. How do I get a copy of birth and death records?
10. How do I get a copy of a divorce decree?
11. Where can I find the blue prints to my house?
12. How can I find the age of a house?
13. How did the Recorder's office get started?

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1. How do I get a copy of a birth or death certificate?
2. Where do I go to get a copy of my deed?
3. Where do I get a social security card?
4. Where can I get copies of divorce papers?
5. Where can I find marriage certificates?
6. Do you provide research services?
7. Do you have my service discharge papers?
8. Where do I go to change my name?

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1. What services are provided?
2. What are the guidelines, income or otherwise, to participate?
3. What are the hours of operation?
4. How would I schedule an appointment?
5. Who do I contact if I have a question or concern?

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1. Why is illegal dumping a problem?
2. Did you know there is a hidden cost to illegal dumping?

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1. If I see the person pull into a gas station or store, should I say something to them about their littering?
2. How long does it take for the litterer to get the letter?
3. Can the litterer find out who turned them in?
4. Will the litterer get a ticket?
5. What will the litterer get in the mail?

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1. Who do I contact if I would like to place my child at Stillwater Center?
2. If I place my child at Stillwater Center, will I be giving up custody?
3. How are services paid for?
4. When are visiting hours?
5. Is a physician available for my child?
6. Are there other families I can talk to with similar circumstances?

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1. Can I tell from outside a pump if there is a skimmer inside?
2. I believe my card was skimmed. What should I do?
3. How do criminals gain access to the interior of a gas pump?
4. How do the Auditor's inspectors access the gas pumps?
5. If my card is skimmed, how do I know where it happened?
6. How can I protect myself from being skimmed?
7. Is the Auditor's Office in charge of placing security seals on pumps?

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1. Why is Montgomery County selling tax liens?
2. What is a tax lien?
3. How much do I owe?
4. Can I pay the debt before a lien is sold on my property?
5. What is a payment plan?
6. What do I need to bring to make a payment plan?
7. If a lien is sold on my property, am I going to lose my property?
8. Who bought my tax lien?
9. How do I make payments on my tax lien after it is sold?
10. What happens if I do not pay the lien holder?
11. Do I need to make payments on both my tax lien and my future property taxes?
12. How do I pay my current taxes if a lien was sold?

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1. When are taxes due?
2. What are Real Estate taxes?
3. Why did my taxes increase?
4. How do I change my tax mailing address?
5. I do not understand my tax bill. Can you explain it to me?
6. Can I pay my taxes monthly?
7. When will I receive my new Prepayment coupons?
8. I received a tax bill but my mortgage company pays my taxes. What do I do?
9. How do I find out how much I paid in real estate taxes so that I can itemize this expense on my Federal Income Tax filing?

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1. What are the purposes of TANF?
2. What are the highlights of TANF?
3. Where would I go to apply for OWF?
4. How long will it take for my application to be processed?
5. What do I need to bring?
6. What telephone number would I call regarding OWF?
7. What are the hours of operations?
8. Who do I contact if I have a complaint?

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1. Who is eligible?
2. How do I apply for tornado tax relief?
3. Wait, I have to complete and return two forms? Why?
4. What if I do not agree with the property value in the settlement agreement?
5. If I did not receive a letter from the Auditor’s Office, can I still apply?
6. What is the deadline to apply for the Board Of Revision Tornado Tax Relief program?
7. I have more questions that aren’t answered here! What do I do?

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1. When are taxes due?
2. How do I pay my real estate taxes?
3. How do I change my tax mailing address?
4. Why am I being billed for last year's property taxes this year?
5. Why did my taxes increase?
6. Can I pay my taxes monthly?
7. What is the charge to pay my taxes by credit/debit cards or electronic check?
8. What are Real Estate taxes?
9. I do not understand my tax bill. Can you explain it to me?
10. When will I receive my new Prepayment coupons?
11. I received a tax bill but my mortgage company pays my taxes. What do I do?
12. How do I appeal the value of my property?
13. My property value decreased, but my taxes increased. Why is this?
14. Is there a discount for paying my taxes in full for the year?
15. I would like an explanation of how my tax dollars are being distributed. Could you explain this to me?
16. How do I find out how much I paid in real estate taxes so that I can itemize this expense on my Federal Income Tax filing?
17. I can't pay my taxes by the due date. Are there any programs available to help me pay my tax bill?
18. How much penalty will I receive if I do not pay by the due date?
19. When will I receive my new Delinquent Payment Plan coupons?
20. Why does the Treasurer's Office sell tax liens?
21. How do I know if my lien was released?
22. How do I make payments on my tax lien after it is sold?
23. What is the Semi-Annual Property Charge?
24. What is the Homestead Reduction Program?

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1. What is a “fixed location”?
2. If a taxpayer maintains a fixed location and travels either within the same county or travels to another county for sales at fairs/trade shows/flea markets, etc., which vendor’s license is required?
3. If a taxpayer currently files under a Transient Vendor’s License and then chooses to open a fixed location, how should the taxpayer proceed?
4. What license is required for Internet sales?
5. If a vendor has a Service or Delivery Vendor’s license must they cancel current license(s) and get a new license?
6. Where do I get a Vendor's License?

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1. How much does the Veteran ID Cost?
2. How do I know if I am eligible for the Veteran ID Card?
3. What are the benefits of the Veteran ID Card?
4. How do I receive a Veteran ID Card?
5. Do you have to live in Montgomery County to receive a Veteran ID Card from your office?
6. What if I have misplaced my DD-214?
7. Does the Veteran Identification Card expire?

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1. Where does my water come from?
2. Why are we doing this testing?
3. What are Per- and polyfluoroalkyl substances (PFAS)?
4. How does PFAS get into drinking water?
5. Is my water safe to drink?
6. What is Montgomery County doing about this issue?
7. Can I boil my water to reduce the level of PFAS?
8. Can I use a water filter or purifier to alleviate the issue? (EPA)
9. What are the known health risks? (EPA
10. I have a private well, who do I contact for information on sampling?
11. Where can I go to learn more about PFAS?
12. Where can I go to learn more about PFAS?
13. Where can I go to learn more about PFAS?

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1. How do I reset my password for my online account?
2. Why do I have a lien on my water/sewer bill?
3. How do I add a water account? Why are there no locations associated with my User ID?
4. How do I change the email address I use to log into my account?
5. How do I sign up for paperless billing statements?
6. Copies of Statements
7. How do I set up Auto Pay?
8. How can I tell if my account is set up for Auto Pay?
9. How do I disable, change or remove Auto Pay information?
10. Why am I not getting an email to enable my online account?
11. Can I get account information outside of regular business hours?
12. How often are bills due?
13. What should I do about water service if I am moving?
14. How is my bill calculated?
15. What if my home will be vacant for an extended period of time?
16. What if I am unable to pay my bill?
17. Why is my bill so high?
18. Do you have special rates for senior citizens?
19. What if I have a question or complaint about my bill?
20. Why does the water pressure in my house fluctuate?
21. Where does Montgomery County drinking water come from?
22. How many gallons of water are in a CCF?
23. What is wastewater?
24. What is the range of water pressure in Montgomery County?
25. Why would my water be discolored?
26. Why would Montgomery County change my water meter?
27. Why do Montgomery County employees open up hydrants?
28. Do I need a water softener?
29. Who is responsible for water leaks?
30. Who should I call if I see a water main break or a hydrant leaking?
31. What should I do if I see a sewer overflow?
32. Who do I call if there is sewage backed up in my home?
33. Why shouldn't Fat, Oil or Grease go down the drain?
34. What do I do with the oil used in deep fryers?
35. What is the difference between yellow grease and brown grease?
36. Should I use large quantities of detergent to wash grease down the drain?
37. Should I use additives to wash grease down the drain?
38. How Do I Locate the Shut-Off Valve in My Home?

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1. Is an appointment needed?
2. What are the hours of operation?
3. Is a face to face interview required?
4. What do I need to bring to my orientation?
5. How long does it take for an application to be processed?
6. Is there a time limit on how long I can receive services?
7. Who do I contact if I have a question or concern?
8. Are there any other helpful resources to see?