Montgomery County Environmental Services employees can be identified by their shirts, which will reflect the County logo. Our employees will always carry a photo ID badge and drive an official vehicle clearly marked with the County logo.  Our field crews often wear bright yellow vests with reflectors.

Montgomery County Environmental Services employees will seldom request to enter your home unless you have been contacted and notified in advance.  Our employees will never collect a water sample from inside your home, and will not ask to collect any type of payment in person.

If you have any questions about someone who has come to your home or called you and claimed to be from Montgomery County Environmental Services or the water department, please call Customer Service at (937) 781-2688 during regular office hours (Monday through Friday, 8 a.m. to 5 p.m.).  Outside of regular office hours, please call our 24-hour dispatch line at (937) 781-2678.