Job and Family Services provides customers access to programs utilizing a range of in-person, phone and web-based options. Monday through Friday from 8 a.m. to 4 p.m., Family Assistance customers can access a general information desk, the Resource Room, the Quick Scan Room, and the Forms Room with 13 of the most-used Family Assistance forms.
The Resource Room includes no-touch doors and provides access to 10 computers and 6 phones to assist citizens with their benefits. Staff is available as well to answer any questions the public may have.
It is highly recommended for customers to set up a benefits account at ssp.benefits.ohio.gov. There, you can apply for benefits, submit verifications, report household changes, link to your existing account and more.
You can also call 844-640-6446 to request either a phone, or in-person appointment. In-person appointments are only for extreme special circumstances, and are approved or denied on a case-by-case basis.
Family Assistance Division Helps Get
Families Back to Self-Sufficiency
If you have been displaced or if your income cannot meet your family’s most basic needs, you know what it means to fear what the future holds.
Our Family Assistance Division staff embraces the mission of relieving those fears and putting families on the road to self-sufficiency. We determine eligibility for several supports that help families through tough economic times.
Our experts stay up to date on the latest policy changes and verification systems so they can help make Montgomery County a better place to live. Here is a brief look at some of those supports available through our offices.
Food Assistance – Supplemental Nutrition Assistance Program (SNAP) benefits are available to individuals and families who can prove economic need. The amount of monthly assistance will vary based on household size, income and other factors. SNAP customers can now benefit from Produce Perks, a program that allows them to use their benefit cards at local farmer's markets and get $1 in free produce for each dollar they spend (up to $20). There are eight participating Produce Perks locations within 25 miles of downtown Dayton. Five are open year-round, and others begin service in May or June and conclude in the fall. Location specifics and other program details can be found at www.produceperks.org.
Cash Assistance – Families or assistance groups that include small children may be eligible for a time-limited income supplement. Depending upon the situation, recipients may be required to do a work activity in exchange for this benefit.
Medical Assistance – Basic Medicaid health care coverage is available to individuals and families whose income is at or below 138 percent of the poverty level. Other verifications beyond income will be needed. Our office also handles eligibility for Aged, Blind or Disabled Medicaid, Nursing Home Medicaid and Waiver coverage for those requiring in-home services. Medicaid recipients may also be eligible for Non-Emergency Transportation to get to and from doctors appointments and to pick up prescriptions.
Child Care Assistance -- Eligible families can receive Public-Funded Child Care at a star-rated child care center near home or work.
Adult Protective Services – We investigate suspected abuse, neglect, self-neglect and exploitation of people, primarily age 60 and over. Adult Protective Services strives to help people remain independent in their homes by preventing, reducing or remedying potentially dangerous conditions. Our Intake Line is (937) 225-4906, and it is always open to serve you.
Job and Family Services' Mission: "Protecting children and the elderly, strengthening families and individuals, and providing opportunities through coordinated services for the residents of Montgomery County."
FAMILY ASSISTANCE CUSTOMER SERVICE SURVEY