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Your Family Assistance Call Center can be reached by calling 844-640-6446 between 8 a.m. and 4 p.m. There is also another toll free line, which is 1-888-496-6565.
Customers can also chat live online to get their questions answered with the use of our inContact feature, which is available between 2 and 4 p.m.

  • Dedicated Application Only Fax Line -- 937-496-3306. Ohio Works First (cash assistance), Supplemental Nutrition Assistance Program (food assistance), Medicaid and Child Care applications can all be faxed to this number. No materials other than these applications should be faxed to this number.

  • Household changes can be reported to our  Change Report Voicemail line 937-496-7717 or reported through our email box at

  • Case questions or general inquiries can be emailed to our Customer Support Department at