What have you done to reduce costs and use your financial resources wisely?

We are a high-performing utility with high customer satisfaction (i.e., We had at least 93% high customer satisfaction in most recent surveys.). We just received the 2016 AMWA Gold Award for Sustainable Utility Management. Over the past 10 years, we've had minimal increases in our operating costs and we make every effort to be efficient with our resources, such as:

  • We have saved $350,000/year in energy costs
  • In 2016, we successfully applied for a $650,000 energy rebate from DP&L
  • Since 2012, Western Regional reduced cost of overall chemical purchasing by 53%.
  • From 2015 to 2016, Eastern Regional saved $96,100 on chemical/biosolids disposal costs
  • From 2014 to 2017, $4.5 million in grant money to fund projects
  • From 2013 to 2016, $421,000 in lab testing revenue to offset costs

The County has realized efficiencies wherever possible by using new technology, finding innovative solutions to problems, using current resources wisely, and reducing costs. We also employ fewer people, despite rising overhead costs and an aging system. We are always working to keep costs down and be more efficient.

However, this is not sustainable. Maintenance costs continue to increase, and many areas of the system are reaching the end of their usable life. Efficiency alone will not solve this problem. We must invest in our water and sewer infrastructure now. Rates must increase if we are to continue providing reliable and safe drinking water and sewer services to our citizens.

Show All Answers

1. How much will my water and sewer rates increase in 2018?
2. I own a business. My rate increase is larger. Why?
3. How do Montgomery County rates compare to other local water utilities?
4. What options do customers have to reduce the impact of rate increases?
5. Why do we need a rate increase? Why is it important?
6. How old is the water/sewer system?
7. What will the rate increase fund? How will the money be used?
8. What have you done to reduce costs and use your financial resources wisely?