Adult Protective Services

Family Assistance

Report Elder Abuse (PDF)

Adult Protective Services Works to Help our Elderly Population

Adult Protective Services (APS) works to ensure the personal safety and well-being of elderly citizens of Montgomery County. We investigate suspected abuse, neglect, self-neglect, and exploitation of people aged 60 and over.

APS strives to help people remain independent in their homes by preventing, reducing, or remedying potentially dangerous conditions. Our Intake Line is available 24 hours a day, seven days a week. Call us to report suspected abuse or neglect.

Part of the Montgomery County Department of Job and Family Services, APS investigates reports of elder abuse. Adult Protective Services may also make referrals to health care organizations, social services, legal, law enforcement, housing, or other services.

Information Needed

When we receive calls, APS caseworkers evaluate any risk to the safety of our seniors. Prior to a home visit, we like to know as much as possible about the person and their problem. Along with a description of the problem that requires our attention, we ask for the following about the person needing help:

  • Name, address, and phone number
  • Social Security number
  • Date of birth
  • Interested or involved family, friends, or caregivers

About the Process

Routine referrals must be initiated within three working days and calls deemed emergent within 24 hours. The APS intake line is confidential and available 24 hours a day.

A caseworker will assess the validity of a referral with a 30-day investigation. If the claim is valid, we will work with the senior to resolve the issue(s). Most cases are resolved in 30 days, but a case can be open longer if the caseworker and senior/customer are in agreement.

Nursing Home Referrals

For claims of abuse or neglect within a long-term care facility, contact Long-Term Care Ombudsman Lawrence Wilkins at the Regional Ombudsman Office. 

The Montgomery County Human Services Levy funds several services which help address the needs of our county's frail seniors.