Leak & Pool Adjustments
Request a Leak Adjustment
If you have a higher-than-normal water bill resulting from a leak, and the water did not enter the sanitary sewer system, you may be eligible for a one-time leak adjustment. The types of leaks that would be eligible for an adjustment may include service line leaks or leaks inside walls. Other types of leaks such as toilet leaks, malfunctioning appliances, or leaky faucets do not qualify for leak adjustments.
If you believe you qualify for a leak adjustment, you can download Leak Adjustment Request Form (PDF). You will be required to repair the leak and provide documentation and proof of the repair. Please read all instructions in the application carefully to ensure that you submit all necessary documentation.
For additional questions or concerns, please contact Customer Service at 937-781-2688.
Request a Pool Adjustment
Customers may be able to reduce their sewer charges by applying for a swimming pool adjustment.
When you apply for the adjustment, you will need to pay a one-time inspection fee of $123.60 in order to have the pool inspected by Montgomery County. Your pool can be inspected empty or full. If a previous property owner has already been approved for the program an inspection is not needed. The Swimming Pool Sewer Reduction Application (PDF) stays with the house, regardless of who lives there. However, if modifications are made to the pool, then a new inspection would be required.
If you qualify for an adjustment, an initial 100% sewer reduction will be applied to your account. Each following year, just contact us after you refill your pool and the 25% adjustment will be applied to the next quarter's bill. To start your adjustment request, please contact one of our Customer Service Representatives at 937-781-2688.
In order to qualify for an adjustment, water usage must exceed average quarterly usage in the amount corresponding to the size of the pool. For example, if your average quarterly water usage is 13,500 gallons (18 CC) and you had a 30,000 gallon (40 CC) pool, then your water usage must be a minimum 28 CC (18 CC plus 10 CC, which is 25% of the pool size) to qualify for the adjustment.