Child abuse and neglect are problems that confront every community in Montgomery County. In fact, in the past few years, we have averaged more than 3,500 investigations into abuse and neglect claims.
If you have a suspicion that a child is being abused or neglected, we encourage you to call 224-KIDS (5437) to report it. You can remain anonymous, but our Call Center caseworkers prefer to get your name and contact number in case follow-up questions arise. All calls are documented, and all callers are kept confidential by our staff.
Regular business hours are 8 am to 5 pm, Monday through Friday, but emergency services are available 24 hours a day, seven days a week. Please keep in mind that you should call 911 in life-threatening situations.
Call Center caseworkers will ask you a series of questions. Information we will request includes:
Names and addresses of the child and their parent, guardian, or custodian
Description of the situation of concern
Alleged perpetrator's access to the child
Child's current condition and location
Names of other members of the household
Information regarding evidence of past injuries, abuse, or neglect
People in certain professions are mandated reporters, meaning they are required by law to report suspected abuse or neglect. Mandated reporters include:
Teachers and school employees
Children Services agents
Lawyers and agents of The Court
Child care workers
Our agency's goal is to help children remain with their biological families whenever possible. However, when parents are unable to provide a safe environment for their children, we are committed to prompt planning for out-of-home care. We'll help the family make the needed changes so the children can return home as soon as possible.
If your family needs resources to make it stronger, please reach out to us at 224-KIDS (5437). We will connect you with community partners who, like us, strive to help Montgomery County families.