• Frequently Asked Questions
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    Frequently Asked Questions

    Payment and Billing:
    Water and Water Service:
    Water Leaks, Sewer Backups:
     
    Payment & Billing:

    Can I get account information outside of regular business hours?
    Yes, you can! Just call 781-2688. You will need to enter your account number. You can get your account balance, due date, last payment date, amount of last payment, and bill due date. Other information is also available. You can also access account information by visiting our website at www.mcohio.org/water.

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    How often are bills due?
    Water bills are issued quarterly. Payment is due within 21 days of the billing date. To ensure that your payment reaches us on time, we recommend that you allow 5-7 days for mailing. After 21 days, bills are considered delinquent and a 10 percent late charge is assessed.

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    How often are meters read? 
    Meters are read quarterly. Most meters are located in meter pits located outside so you may not be aware when our meter reader reads your meter. If your meter is inside, we will need access. If not at home, a card will be left for you to fill out. Simply copy the numbers from the meter register and drop the card in the mail or call the reading in to 781-2688. If we do not have a reading from you within 3 days, an "estimated" bill will be sent for that quarter. Customers may read their own inside meters for 3 quarters. At the time of the fourth quarter reading, a notice will be left instructing you to contact our office to make arrangements for us to read the meter. 

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    What should I do about water service if I am moving?
    Call our office at least 48 hours before you move to schedule a "final" reading. A final bill will be sent to you at your new address. If you are moving within our service area, we will also set up a new service account in your name at your new location.

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    How is my bill calculated? 
    Water and sewer charges are calculated in units of one hundred cubic feet (approximately 750 gallons) of water which registers through the water meter. This charge, based on consumption, is the base or volume charge. A fixed or service charge is the cost for your connection to the water and sewer systems. It is a per day charge based on the number of days in a billing cycle (typically 91 days). Even if your water service is turned off you will be charged this fee (your meter must be pulled to avoid this fee). A well field protection fee is also included (the fee is $0.05 per 100 cf). Monies collected are used to fund the Well Field Protection Program. This program is designed to counter threats to our water supply and includes land use control zoning, groundwater remediation, and emergency preparedness.

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    What if my home will be vacant for an extended period of time?
    Contact us and we will mail your bill to your temporary address. There are fixed fees or service charges that will be due even if there is no water consumption. If leaving your home during the winter months, take precautions to avoid problems with freezing pipes:

    • Turn your water off at the main valve
    • Open kitchen and bathroom plumbing cabinets
    • Leave a key with a friend or neighbor and ask that they check on the house periodically
    • Do not turn off your heat unless your house has been winterized by a professional plumber

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    What if I am unable to pay my bill?
    If you are unable to pay your bill on time, call our office at 781-2688 or come in to the office at 1850 Spaulding Road before the due date. Payment arrangements may be available if you have not had a history of returned checks, previously defaulted on arrangements, have not had a discharged bankruptcy, or had water service terminated for nonpayment. Arrangements are finalized in the office when an initial payment is made and future payment dates scheduled to complete the plan. If you are a tenant, the property owner must also come in to sign the payment plan.

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    Why is my bill so high?
    If it is summer, many people's water usage increases both inside and out. More bathing, more laundry, plus watering lawns and plants adds up. Customers who use large amounts of water for lawn sprinkling may realize savings in sewer charges by having a separate sprinkling meter installed to measure this special use of water that does not enter the sanitary sewer system. The owner must pay for the meter and installation.

    Undetected leaks can also cause one's bill to increase. Even the smallest leak can be costly. Check your toilets and other plumbing fixtures including outside faucets and hose bibs. It may be cost effective to have a plumber inspect your home's plumbing system.

    Make sure we are able to read your meter regularly. Bills are estimated when we are unable to get a meter reading. The estimates may be lower than actual usage resulting in a higher bill once an actual reading is taken.

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    Do you have special rates for senior citizens?
    We have a special payment program for senior citizens but are unable to offer reduced rates. The County water and sewer systems are governed by the Ohio Revised Code which mandates equal rates to all users. Our "Designated Senior Citizen" program does, however, provide a customized payment period to correspond to the date of one's pension check issuance. Avoid late payment fees and contact our office during business hours for full details (781-2688).

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    What if I have a question or complaint about my bill?
    Call us at 781-2688 within the 21-day prompt payment period. You are a valued customer and our Representatives are ready to assist you with fair and reasonable solutions. Having your account number ready when you call saves time and helps us serve you more efficiently.

    Water and Water Service:
    Why does the water pressure in my house fluctuate?
    The more demand for water the less pressure there is to go around.  Water pressure will fluctuate throughout the day depending on how many people are using water at one time. 

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    I don't have any hot water. Has my water been shut off?
    Montgomery County delivers cold water to your home or business.  If you have cold water but no hot water, your water heater may be broken.

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    Where does Montgomery County drinking water come from?
    Montgomery County purchases its water from the City of Dayton and distributes the water to its customers. The source of the City of Dayton's drinking water is the Miami Valley Buried Aquifer. This aquifer is a large underground area of water-bearing sand and gravel deposits. Information about the aquifer can be obtained from the Ohio EPA: 937-285-6357.

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    How many gallons of water are in a CCF?
    Your water usage is measured in hundred cubic feet or CCF.  This is equivalent to 748 gallons.

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    What is wastewater?
    Wastewater is sewage.  Treated wastewater is safely released into streams and rivers.

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    What is the range of water pressure in Montgomery County?
    The pressure in Montgomery County Environmental Services  water mains range from 32 psi to 145 psi depending on your location in our distribution system. Factors influencing this enormous range may include, but are not limited to: which of our pressure zones service your property, the air temperature, the type of material, size, and condition of your water service (the pipe from the water main to your property), and whether or not there are any leaks at your property or in our mains.

    When the static pressure in your property is greater than or equal to 80 psi, Section 4101:3-604.8 of the Ohio Plumbing Code states "an approved water-pressure reducing valve conforming to ASSE 1003 with strainer shall be installed to reduce the pressure in the building water distribution piping to 80 psi (552 kPa) static or less." Over time excessive pressure may damage plumbing fixtures in your property, cause noisy pipes, and possibly lead to leaking pipes. The installation of this valve is at the customer's expense.

    Note that in areas of Montgomery County that experience low water pressure, Section 3.11 of our Rules and Regulations state "Environmental Services does not guarantee a fixed pressure…" If the pressure is inadequate to provide enough flow to plumbing fixtures in your property, then a booster pump and pressure tank may be installed at the customer's expense.

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    Why would my water be discolored?
    The water may become discolored in an area due to emergency situations such as a fire or water main break. During these events the flow in the water system is increased which may cause minerals which have accumulated in the pipes to become dislodged. One of the minerals is iron which causes the water to appear yellow to dark brown. If this should happen, give the water system time to settle down, check the water every half hour by running some in the bath tub. If it still appears to be discolored do not use it to wash laundry. If you were doing laundry when the water became discolored - Do Not Dry the laundry - leave it wet and purchase a product such as Iron-Out or Rust-Out in the laundry section of the grocery store.

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    Why would the County change my water meter?
    To ensure accuracy, the County may replace your water meter periodically. There is also an automated meter reading project underway that will increase the efficiency of the department, reduce costs and provide more accurate billing.  

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    Why do County employees open up hydrants?
    Periodically the hydrants may be opened to flush out sediment and keep the hydrants in good working order in case of fire.  Some areas also may be pressure tested to ensure the system is working properly.

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    Do I need a water softener?
    Montgomery County water is softened to approximately 9 grains per gallon. Most of our customers choose not to use a water softener.

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    Water Leaks, Sewer Backups:

    Who is responsible for water leaks?
    Montgomery County Water Services is responsible for the installation, inspection and maintenance of all water mains and service piping from the mains to the curb stop. If a break occurs in this area,  Montgomery County Water Services will repair it at no cost to the owner of the property. A customer's responsibility begins at the curb stop, and includes the installation and maintenance of service piping into the building, inside and outside plumbing and fixtures, and adequate protection for water meters against freezing or other damage. If a break occurs in this area, repairs will be at the expense of the property owner.

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    Who should I call if I see a water main break or a hydrant leaking?
    Call our 24-hour emergency number: 937-781-2678.

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    What should I do if I see a sewer overflow?
    Call our 24-hour emergency number: 937-781-2678.

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    Who do I call if there is sewage backed up in my home?
    Montgomery County Water Services is responsible for the main line sewer. If a stoppage occurs in the main line, Montgomery County Water Services will repair it. Call 937-781-2678 during the day or 937-781-2679 after hours. Any service lateral from the main line to a structure is the customer's responsibility.

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