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    Customer Service & Bill Information

    Customer Service Information
    1850 Spaulding Road
    Kettering, OH 45432
    Phone: (937)781-2688
    Fax: (937)781-2687
    Backflow Test Results fax to 937-781-2534

     

     

    James Stauffer, Customer Services Manager
    The Customer Services Division is responsible for the billing and revenue collection for water and sanitary sewer services provided by Water Services.

    Hours and Days of Operation
    Monday through Friday, 8:00 a.m. to 5:00 p.m.
    CLOSED HOLIDAYS.

    Services and Programs Under Customer Services

    • Water and Sewer Billing
    • Account Information
    • Payment Processing

     

    New Customers
    Existing Customers
     
    Billing
    Did You Know...
     

     

    Highlights
    2012 Annual Report (Water Quality)

    Learn more about the water quality and water treatment in your community.

    *****NEW INFORMATION****
               ABOUT PERMITS

    Note:
    Connection Billing Information Forms must be filled out for ALL New Water & Sewer Services.
    Required Fields appear in light gray. 


    New Connection Billing Information Form will now auto submit in an email from you without having to save, scan, and attach in an email to permits@mcohio.org

    Permit Applications are fill in format and still need to be saved, scanned and emailed to permits@mcohio.org

    Fill In Application Instructions:

    Complete the application for the work you or your company will be doing.
    All applications must be properly completed and signed.
    1.  Fill in information and print the application form
    2.  Sign application
    3.  Scan application and supporting documents/drawings and send as an email attachment to Permits@mcohio.org, or Fax to 937-781-2686
    4. Documents/drawings that can not be scanned or faxed may be mailed or delivered to
    Attn: Permits 
    1850 Spaulding Rd.
    Kettering, OH 45432

    Wait for one of our Plan Reviewers to communicate with you on the status of your permit.