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    Services

     

     

    You will find a brief description of the services we provide. To get more information on the selected service just click on the link above the paragraph and it will take you to a more detailed section on that service.

    FIRST CONTACT

     

    CUSTOMER SERVICE CALL CENTER

    The Montgomery County CSEA Call Center is staffed with CSEA Specialists who are available to answer questions and address customer concerns.  Our Call Center is open from 10 am to 4 pm - Monday through Friday.   CSEA Live Chat will be available from 8 am to 5 pm from this webpage on the same day.   It is our goal to offer each customer "First Contact Resolution" by addressing concerns upon initial contact.

     
    OMBUDSMAN / CUSTOMER RELATIONS
    This office is designed to provide an Ombudsman's function for the Montgomery County Support Enforcement Agency.  Customer Relations will:
    Investigate complaints from customers
    Provide a resolution to the complaint, which may be handled at this level, and require assistance from other supporting units of the agency
     

    OTHER CSEA SERVICES

     
    LOCATION

    The Montgomery County Child Support Agency utilizes many resources when attempting to locate (address or income/asset information for Putative Parents, those ordered to pay child support or those ordered to provide medical insurance). SETS (Support Enforcement Tracking System), which is the statewide computer system for the Child Support Program, automatically initiates location utilizing many resources and provides for tracking of location efforts. Automated location begins when the non-custodial parent/putative parent's address becomes invalid and continues until an address is located. SETS will accept any incoming income information regarding a person even when an address is valid. In addition to the automated location efforts, the CSEA will utilize other resources available such as the Internet, Bureau of Motor Vehicles and Prison Locator.   

     
    PATERNITY ESTABLISHMENT 
    The CSEA will establish legal responsibility for a child/ren born out of wedlock.  The parties may choose to complete a Voluntary Acknowledgment of Paternity Affidavit or request to have genetic testing done.  In most cases paternity can be established by using the administrative process without having to go to court.
     
    ESTABLISHMENT OF SUPPORT ORDERS
    If a person does not already receive child support, the child's parent, guardian, legal custodian or the person with whom the child lives (considered the residential parent) can contact the CSEA for assistance in obtaining an order for the payment of child support and health care for the child(ren).
     
    ENFORCEMENT OF A COURT / ADMINISTRATIVE ORDER
    The Montgomery County CSEA uses all appropriate legal means available to enforce for support issued both judicially and administratively.  These actions include Wage Withholding Orders (to income providers such as employers, OBES, Social Security, Workers Comp. for example), Seek Work, Tax Offset Program, Credit Reporting, Prosecutors Contempt Referral, Vendor Collections, FIDM, Liens and License Suspensions.
     
    MISTAKE OF FACT
    If the non-custodial parent disagrees with the information within the Advance Notice of Default, there is an opportunity to dispute our calculations.  The non-custodial parent has seven days after the date on which the Advance Notice of Default is sent to request a Mistake of Fact hearing.  The non-custodial parent must send a written request for an administrative hearing to the CSEA.  The CSEA will then schedule a Mistake of Fact hearing.  At the hearing, the CSEA will review the calculations for the arrearage amount and determine whether there was a Mistake of Fact made in the Advance Notice of Default.  If the non-custodial parent still disagrees, the issue can be disputed in Juvenile or Domestic Relations court.
     
    ADMINISTRATIVE REVIEW AND ADJUSTMENT
    When either parent requests a review of a child support order and if the case meets all the eligibility criteria, the support order amount can be administratively changed upward or downward based upon application of the Ohio Guidelines for setting and adjusting awards.  Child Support Orders can be reviewed every 3 years (36 months) from the date of the last order was established or the date of the last review.
     
    PAYMENT SUMMARY UNIT
    The Montgomery County Payment Summary Unit is responsible for updating court and administrative orders along with updating account balances.  Orders can be received from Domestic Relations Courts, Juvenile Courts, Administrative orders, or from another state. Account Details are provided to the courts to assist in their actions when requested either by the courts, the CSEA Litigation Unit, or the prosecutor's office.   Account details can also be requested by either party on a case.  If an account detail has been previously completed in the last six months, another account detail would not be completed until the 6 months has lapsed.   Account Details may also be requested by attorneys as needed; however the CSEA must have a signed release of information on file for the attorney. The Payment Summary Unit also forwards account details and payment histories to another state when requested.  Please note that both the updating of orders and account detail requests are processed in the order they are received. 
     

    STATE SERVICES

     
    CHILD SUPPORT PAYMENT CENTRAL (CSPC)

    The State of Ohio has a centralized collection and disbursement for all support payments which is known as: Ohio CSPC.  This centralized system was mandated by the federal government with the Personal Responsibility and Work Opportunity Reconciliation Act of 1996.  Support payments in the form of electronic transfers, checks or money orders are submitted, processed and disbursed from Columbus, Ohio.

     
    INTERACTIVE VOICE RESPONSE (IVR)
    The IVR is an automated system that allows 24 hours access to some case information such as payments, balances or arrearages, your CSEA Address, check or EFT information. To access the IVR, call 1-800-860-2555 or 614-728-7900 if you live in the Columbus area.  The TDD line (Telecommunications Device for the Deaf) is 1-866-500-3784.