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    Rights and Responsibilities

     

    As set forth by the State of Ohio, you have rights and responsibilities as a customer of this agency.

     
    Confidentiality of Case Material Information  
    You have the right to review your case record, as well as actions taken upon your case. There are some documents that are protected by confidentiality laws, such as information obtained from the IRS that is not public record. Information about your case record is confidential. However, documents such as court orders may become public record, and are contained outside of the CSEA case record. Copies of records may be obtained upon request.
     
    Hearing Rights
    If you disagree with any action, lack of action, or delay by the CSEA, you may request a state hearing. A state hearing is a meeting with you, a representative from the local agency, and a hearing officer from the Ohio Department of Job and Family Services. At this hearing, you will have the opportunity to discuss why you disagree with the action taken by the agency. The Hearing Officer will review the facts presented to at the hearing, and recommend a decision based upon whether or not the rules were correctly followed in your case.

    You may also request a County Conference. A County Conference is an informal meeting with a representative from the agency who may settle the issue without the need for a state hearing. Often, this is the quickest way to resolve your outstanding issue. If a mistake has been made, it can be corrected without the need for a state hearing.

    To request a State Hearing, or a County Conference, you can email us.

    To request a State Hearing, or a County Conference, you can email us. You must include the nature of your request, your name, CSEA Account Number/SSN and a daytime number where you can be reached. Your request will be processed within 5 business days of receipt.

     
    Your Responsibilities
    To assist this agency to provide you with all available services, it is your responsibility to contact us in writing of any change of address, or phone number. This information is vital for contacting you for continuing service for your account. It is also your responsibility to advise us of any change in employment. This may impact your child support obligation, and is a vital component of your case. Change of address must be in writing and mailed to this office at the Montgomery County CSEA, 14 W Fourth Street, P.O. Box 8744, Dayton, OH 45401. All other information may be emailed to this agency, or faxed to (937)496-7462