The Montgomery County CSEA Call Center is staffed with CSEA Specialists who are available to answer questions and address customer concerns Monday through Friday 8:00 AM to 5:00 PM.  It is our goal to offer each customer "First Contact Resolution" by addressing concerns upon initial contact.

In some instances, the customer's issue may require research or a more detailed investigation.  We ask the customer allow two business days for any action that may be required or initiated before receiving a return call with an updated status on their case. 

The Call Center has peak times during the day in which call volume into the Call Center is higher than other times.  Monday's are generally the busiest day of the week.  Peak times are generally daily from 11:30 AM – 2:00 PM and 4:00 – 5:00 PM.    During these hours you may experience an extended wait.

The caseworkers in our call center are happy to assist each customer.  We are committed to providing quality customer service by effectively using the Support Enforcement Tracking System along with working together as a team to ensure customer satisfaction.   If at any time, the customer feels their case has not been handled appropriately in regards to accuracy and or timeliness, it is their right to speak with an agency team leader.  If the team leader is unable to address the customer issue, it will be forwarded to a member of our management team.  If the customers concern is not resolved at the management level, the customer has the right to have the issue forwarded to our office of Administration.