Montgomery County residents can now ask questions, voice concerns and learn more about child support collection and enforcement through a live online chat with Montgomery County’s Department of Job and Family Services. Starting today the public will be able to talk live online between 10:00 a.m. - 1:00 p.m, with a child support specialist about their specific case. To access the live chat go to: www.mcohio.org/childsupport
Although child support cases are confidential by law, the live chat will allow an obligor or obligee to talk privately with the specialist about issues such as a modification, paternity and the review process.
“Live chat is just another way that Child Support can be more accessible and responsive to the hundreds of thousands of people we serve each year,” said Robert Gruhl, assistant director, Child Support Enforcement Division, Montgomery County Department of Job and Family Services. “We hope by offering a live chat, the wait time on our main phone line can be reduced significantly and people will have easier access to our services.”
The department’s Child Support Enforcement Agency handled 151,358 telephone calls in 2010. The agency collected more than $101,497,645 in child support last year for families that might not otherwise had the financial means to pay for such items as medical care, food, clothes, school supplies and child care. Families whose children do not receive child support are often forced to turn to public assistance, with taxpayers providing financial support.
Child support payments can also be made online at www.expertpay.com if paying by check or a savings account debit. Credit card payments can made at www.e-childspay.com. To contact the Montgomery County Child Enforcement Agency call 937-225-4600.