Montgomery County Regional Dispatch Center Earns Reaccreditation

Montgomery County Sheriff Phil Plummer is proud to announce the Public Safety Communications reaccreditation of the Regional Dispatch Center (RDC) by the Commission On Accreditation For Law Enforcement Agencies, Inc., (CALEA®).  This communications accreditation signifies the RDC has successfully met internationally recognized professional standards.  CALEA® assessors audited all aspects of the agency. 

"This reaccreditation award demonstrates the hard work and dedication of the Montgomery County Sheriff’s Office employees," said Sheriff Phil Plummer.  "The men and women of the Regional Dispatch Center take great pride in providing exceptional service to the citizens of Montgomery County."

CALEA® Accreditation serves as the International Gold Standard for Public Safety Agencies.  This is the second time the Montgomery County RDC has received CALEA® Accreditation.  The RDC is one of 65 dispatch centers in the United States to achieve Public Safety Communications accreditation through CALEA®.  This award is effective for three years.

The process of CALEA® Accreditation begins with a rigorous self-assessment, requiring a review of policies, practices and processes against internationally accepted public safety standards.  This is followed with an assessment by independent assessors with significant public safety experience.  Additionally, public feedback is received to promote community trust and engagement and structured interviews are conducted with select agency personnel and others with knowledge to assess the agency's effectiveness and overall service delivery capacities.

The RDC provides services for 16 law enforcement agencies and 9 fire departments and processes 1.1 million phone calls annually.

The men and women who are assigned to the RDC staff the center 24-hours-a-day each day of the year. The RDC is staffed by 57 dispatchers, 21 call evaluators, 9 sergeants, and one captain. The staffing levels vary depending on the day of the week and time of the day.

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