Frequently Asked Questions

Request email notification when page changes E-Notify

How do I reset my password for my online account?

How do I add a water account? Why are there no locations associated with my User ID?

How do I change the email address I use to log into my account?

How do I sign up for paperless billing statements?

Copies of Statements

How do I set up Auto Pay?

How can I tell if my account is set up for Auto Pay?

How do I disable, change or remove Auto Pay information?

Why am I not getting an email to enable my online account?

Can I get account information outside of regular business hours?

How often are bills due?

What should I do about water service if I am moving?

How is my bill calculated?

What if my home will be vacant for an extended period of time?

What if I am unable to pay my bill?

Why is my bill so high?

Do you have special rates for senior citizens?

What if I have a question or complaint about my bill?

Why does the water pressure in my house fluctuate?

Where does Montgomery County drinking water come from?

How many gallons of water are in a CCF?

What is wastewater?

What is the range of water pressure in Montgomery County?

Why would my water be discolored?

Why would Montgomery County change my water meter?

Why do Montgomery County employees open up hydrants?

Do I need a water softener?

Who is responsible for water leaks?

Who should I call if I see a water main break or a hydrant leaking?

What should I do if I see a sewer overflow?

Who do I call if there is sewage backed up in my home?

Why shouldn't Fat, Oil or Grease go down the drain?

What do I do with the oil used in deep fryers?

What is the difference between yellow grease and brown grease?

Should I use large quantities of detergent to wash grease down the drain?

Should I use additives to wash grease down the drain?