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Your Family Assistance Call Center can be reached by calling 937-225-4148 between 8:15 a.m. and 5 p.m. There is also a toll free line, which is 1-888-496-6565.
Customers can also chat live online to get their questions answered with the use of our inContact feature, which is available between 9 and 11 a.m. as well as 2 and 4 p.m.

  • Household changes can be reported to our  Change Report Voicemail line 937-496-7717 or reported through our email box at MC_CallCenter@jfs.ohio.gov

  • Case questions or general inquiries can be emailed to our Customer Support Department at mcdjfs@jfs.ohio.gov