Community Survey

MONTGOMERY COUNTY SHERIFF'S OFFICE - CITIZEN SURVEY

I am always interested in hearing from the community about the services provided by the Montgomery County Sheriff's Office. This survey is one way citizens have to let me know how we are doing. Please take a moment to complete and return this questionnaire. I will use this information to help me provide the best possible service to the citizens of Montgomery County. Thank you for your help.

Sheriff Phil Plummer

If you have had more than one contact with the Montgomery County Sheriff's Office, please answer the following questions based on your most recent contact.

Please answer each of the following questions. If the statement does not apply to your situation, please select "Does Not Apply" and go to the next question.		Yes	No	Does Not Apply

1.	Was your call handled promptly by the dispatcher (the person who received your call)?
2.	Was the dispatcher professional and courteous?
3.	Did a deputy respond in a timely manner?
4.	Was the deputy professional and courteous?
5.	Did the deputy help you to understand how your complaint would be handled and what your responsibilities and alternatives might be?
6.	Did you feel that the deputy cared about resolving your problem or complaint?

Please rate the performance of Sheriff's Office personnel you were in contact with recently. If you did not meet a person from the group mentioned, select "Does Not Apply."		Excellent	Good	Poor	Does Not Apply

7.	How would you rate the service provided by the dispatcher?
8.	How would you rate the service provided by the responding deputy?
9.	How would you rate the services provided by the detectives?
10.	Overall, how would you rate the performance of the Sheriffâ€™s Office?

Please tell us how safe you feel in each of the following situations:		Very Safe	Safe	Not Too Safe	Not Safe at All

11.	How safe do you feel in and around your neighborhood during the day?
12.	How safe do you feel in and around your neighborhood during the night?
13.	Overall, how safe do you feel when you travel throughout Montgomery County?

Name:
Street:
City:
State:
Zip Code:

Comments, concerns, and suggestions for improvement:

The Montgomery County Sheriff's Office has achieved these prestigious accreditation awards by demonstrating compliance with rigorous standards designed to increase agency effectiveness and efficiency, promoting excellence, and increasing citizen and employee confidence in the goals, objectives, policies, and practices of the agency.