| You will find a brief description of the services we provide. To get more information on the selected service just click on the link above the paragraph and it will take you to a more detailed section on that service.
FIRST CONTACT |
| CUSTOMER SERVICE CALL CENTER |
| The Montgomery County SEA Call Center is staffed with Customer Service Representatives and Job and Family Service Specialist who are available to answer questions and address customer concerns Monday through Friday 8:00 am to 5:00 pm. It is our goal to offer each customer "A First Contact Resolution", (address concerns upon initial contact). |
| |
| OMBUDSMAN / CUSTOMER RELATIONS |
This office is designed to provide an Ombudsman's function for the Montgomery County Support Enforcement Agency. Customer Relations will:
Investigate complaints from customers
Provide a resolution to the complaint, which may be handled at this level, and require assistance from other supporting units of the agency |
|
|
|
OTHER CSEA SERVICES |
| |
| LOCATION |
| The Montgomery County Child Support Agency utilizes many resources when attempting to locate a Non-Custodial or Putative Parent or any income/assets of those individuals. The Support Enforcement Tracking System (SETS) automatically initiates location through many resources and provides for tracking of locations efforts. The automated location begins once a party's address becomes invalid and will continue until an address has been found. The SETS system will also accept any incoming income information regarding a person even when an address is valid. In addition to the automated location efforts, the CSEA will also utilize other resources available such as the Internet, Bureau of Motor Vehicles and Prison Locator. |
| |
| PATERNITY ESTABLISHMENT |
| The CSEA will establish legal responsibility for a child/ren born out of wedlock. The parties may choose to complete a Voluntary Acknowledgment of Paternity Affidavit or request to have genetic testing done. In most cases paternity can be established by using the administrative process without having to go to court. |
| |
| ESTABLISHMENT OF SUPPORT ORDERS |
| If a person does not already receive child support, the child's parent, guardian, legal custodian or the person with whom the child lives (considered the residential parent) can contact the CSEA for assistance in obtaining an order for the payment of child support and health care for the child(ren). |
|
|
| ENFORCEMENT OF A COURT / ADMINISTRATIVE ORDER |
| The Montgomery County CSEA uses all appropriate legal means available to enforce for support issued both judicially and administratively. These actions include Wage Withholding Orders (to income providers such as employers, OBES, Social Security, Workers Comp. for example), Seek Work, Tax Offset Program, Credit Reporting, Prosecutors Contempt Referral, Vendor Collections, FIDM, Liens and License Suspensions. |
| |
| MISTAKE OF FACT |
| If the non-custodial parent disagrees with the information within the Advance Notice of Default, there is an opportunity to dispute our calculations. The non-custodial parent has seven days after the date on which the Advance Notice of Default is sent to request a Mistake of Fact hearing. The non-custodial parent must send a written request for an administrative hearing to the CSEA. The CSEA will then schedule a Mistake of Fact hearing. At the hearing, the CSEA will review the calculations for the arrearage amount and determine whether there was a Mistake of Fact made in the Advance Notice of Default. If the non-custodial parent still disagrees, the issue can be disputed in Juvenile or Domestic Relations court. |
|
|
| ADMINISTRATIVE REVIEW AND ADJUSTMENT |
| When either parent requests a review of a child support order and if the case meets all the eligibility criteria, the support order amount can be administratively changed upward or downward based upon application of the Ohio Guidelines for setting and adjusting awards. Child Support Orders can be reviewed every 3 years (36 months) from the date of the last order was established or the date of the last review. |
| |
| PAYMENT SUMMARY UNIT |
The Montgomery County Payment Summary Unit is responsible for updating account balances from Montgomery County court orders, information provided from other states or from other appropriate sources. Account Details are provided to the court to assist in their actions when requested either by the court or prosecutors office. Account Summaries may also be requested by attorneys as needed. The Payment Summary Unit also forwards appropriate information to court for their actions.
|
|
|
|
STATE SERVICES |
| |
| CHILD SUPPORT PAYMENT CENTRAL (CSPC) |
| The state of Ohio has fully implemented a centralized collection and disbursement process, Ohio CSPC. This centralized system was mandated by the federal government with the Personal Responsibility and Work Opportunity Reconciliation Act of 1996. Support payments, in the form of electronic transfers, check or money order are submitted, processed and disbursed from Columbus.
Montgomery County has continued to offer the option of making cash or debit card payments which will be posted at our office. We also accept personal checks which will be forward to the state and posted the following business day. Credit card payments are not accepted.
Montgomery County SEA is committed to the highest level of customer service and will work closely with you and Ohio-CSPC to obtain full resolution of any payment issue that may arise. |
| |
| INTERACTIVE VOICE RESPONSE (IVR) |
| The IVR is an automated system that allows 24 hours access to some case information such as payments, balances or arrearages, your CSEA Address, check or EFT information. To access the IVR call 1-800-860-2555. If you live in the Columbus area call 614-728-7900. |
|
| |
